Large percentage claims surround AI. A business benefits more from knowing how much time one specific task saves and whether the quality stays good enough.
A 2023 NBER working-paper version studied 5,179 customer support workers. AI assistance increased resolved issues per hour by about 14% on average, with effects varying by experience. That is a study of one type of work, not a promise about every company's total working time. Source: 2023 study version.
Measure the whole task
Record the time the task used to take. Include input preparation, instructions, review and corrections in the AI trial. Compare similar tasks several times.
Example: a daily task previously took 30 minutes. With AI, drafting takes 10 minutes and review takes five. The net saving is 15 minutes a day, or five hours per person over 20 working days. For five people, that is 25 hours. These are example assumptions, not measured customer results.
If setup takes five hours in the first month, subtract it from that month's saving. Later results depend on continued use and maintenance.
A free hour isn't automatically a lower payroll cost
The same person may use the time for customers or focused thinking. That is valuable, but doesn't mean an equivalent amount of cash appeared in the company account. Financial benefit needs separate assessment.
Measure quality too: errors, turnaround time and rework. A faster poor result isn't progress.
AILithe helps choose a measurable pilot. We look for a difference you can see in the working day: less repetition, clearer work and more room for tasks that need human attention.